"Streamlining Workflow: A Process Automation Coach transforms a pile of tasks into an efficient, automated system for seamless order management." A manager emails a purchase request to a director. The director replies “OK”. Procurement acts on it. Simple enough—until someone asks which version of the request was approved, when the decision was made, or where to find the record. Then the team searches Outlook, forwards a few messages, and tries to reconstruct the process from

Most organisational inefficiency comes from undefined states, unclear ownership, and uncontrolled transitions — not from a lack of intelligence. Those problems are solved with basic RPA and workflow design, not machine learning.

The iterative, visual, rapid experimentation model that gets the stuff done without ceremonies. It’s not software engineering. It’s not “shadow IT” either. It’s problem-solving - by the citizens and for the citizens.

Writing prompts are just a tiny bit of the craft of becoming a capable AI user. You may try to understand the character of the GPT you're dealing with, and it's not a simple one.